Returns & Refunds

Last updated: August 31, 2026.

Eligible return requests may be made within 30 days after delivery. This policy does not limit rights that cannot be excluded under applicable law.

Eligibility

Returned clothing must be unworn, unwashed, unaltered, free of fragrance or damage, and include its original tags and packaging. Final-sale items, gift cards, and products clearly marked non-returnable before purchase are not eligible unless defective or applicable law requires a remedy.

Start a return

Email support@merovixaglobal.com with the order number, item, and reason. Wait for authorization and the designated return address before shipping. The Denver corporate address is not a return warehouse unless customer service confirms it for that return.

Return shipping

Customers pay return shipping for preference, fit, or size returns. If we sent the wrong item or an item arrived defective, we will provide an appropriate remedy and cover authorized return shipping where applicable.

Refunds

After an eligible return is received and inspected, an approved refund is sent to the original payment method. Allow 5–10 business days after approval for the financial institution to post the credit. Original outbound shipping is not refundable unless the return results from our error or law requires otherwise.

Exchanges

Direct exchanges depend on availability. Customer service may ask you to return the original item and place a separate order for the replacement size or style.